Frequently Asked Questions
1) What does "100% Satisfaction Guarantee" mean?
It is simple. If, for any reason, you are not 100% happy with your order you may return it for a refund. We want you to be happy with your print or cards.
2) Why is Shipping Free?
It is our goal to give you a stress free and seamless experience. We don't want you to have to worry about what is the best way to ship or how much it costs. You place the order and we will get it to you - free of charge.
3) When will my order ship?
Products are printed when they are ordered, so please allow 2 - 3 business days for printing and manufacture before shipment. Products will ship from the manufacturing facility located nearest to your destination address.
Please note - even if you select "overnight" as your shipping method, it still takes a few days to actually print, assemble, and package your order.
As soon as you place your order, it is placed in the queue for fulfillment and the printing and assembly work begins.
4) Where are your fulfillment centers located?
We have production facilities in North Carolina (US), Georgia (US), California (US), and Glasgow (UK). Our fulfillment corporate headquarters is in Santa Monica, California.
4) Are your images photoshop-ed?
Every good photographer is familiar with this question. Really it is asking, "Did you take or make this image?" In reality I photoshop every image when getting it ready for print, but not in the way you might think. I do not add sunsets or colors. Instead I may clean up the image by removing extraneous elements, including people if they are distracting from the subject matter. I perform basic color correction, to make the shot more like what I actually saw. And that is the essence of it. My goal with photoshop, what we refer to as "post-processing", is to enable the image to look as close to what I saw when I took the shot.
Where the real magic comes in is "chasing the light." In other words, I find a perspective that I want to capture, for example a particular view of a wharf. Then I keep returning to that spot until the lighting is flattering to the view. Then, if I am lucky, I am able to get the shot. So, some of the amazing colors I am able to capture, really comes from persistence more than photoshop mastery.
Owner & Photographer